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How the City of LA Manages Administrative Missions

By Kevin Raasch

Installing a sustainable and efficient system-of-record is a challenging road for every organization. Is the existing data good? How should I prioritize the goals? Which stake holders need to be involved? There are so many moving pieces to consider that it helps to walkthrough the process with others who have tackled the problem. (Especially from those who have won awards on the subject...)

Join us at this year's AssetWorld 21: Mission Possible user conference to see how the City of Los Angeles' Department of General Services successfully serves the 2nd largest city in the nation. You won't want to miss Amy Benson and Chinta Cooper's presentation, "Work Management Double Agent - How the City of LA Manages Administrative Missions (Projects)." 


Session Description:

The City of Los Angeles uses the Work Management Module not only for building maintenance work orders but also to track administrative projects in both the Real Estate division and their Integrated Asset Services divisions. Between these two divisions, over 350 distinct, ongoing projects are managed through their Work Management Module. (Surplus property sales, lease amendments, and appraisal work - just to name a few.)

Each work order is built from a template and outlines the necessary steps to complete the project. This template ensures and reinforces the City's business processes and regulatory requirements. Having a centralized system facilitates immediate access to project history, project administrator, and current status of all their projects. Furthermore, the Work Management Module paints a complete picture of activities involving over 500 City properties, with the ability to quickly generate and analyze meaningful reports.

Learning Objectives:

  • Learn how the City of LA uses ReADY Request to funnel work requests for authorization and assignments to staff.
  • Use the Work Management Module to manage administrative projects.
  • Set up templates to ensure processes and procedures are being followed.
  • Identify bottlenecks in business processes.



Amy Benson


Amy Benson

Director of Integrated Asset Services Division

Acting Director of Real Estate Services Division

City of Los Angeles Department of General Services

Amy Benson is Director of the Integrated Asset Services Division and Acting Director of the Real Estate Services Division with extensive experience managing complex asset portfolios for the City of Los Angeles. This includes over 8,800 properties and parcels and 250 leases. Ms. Benson oversaw the development and implementation of a Citywide Asset Management System using AiM property, leasing, work management and asset management modules to replace several legacy systems. Prior to that, she led an AiM implementation at the Port of Los Angeles for its property and lease management. Ms. Benson has worked in various capacities for several departments for over 30 years with the City of Los Angeles including Communications Director for the City’s Retirement System, as well as Utilities and Real Estate Portfolio Manager for the Department of General Services.


Chinta Cooper


Chinta Cooper

Senior Management Analyst of Integrated Asset Services Division

City of Los Angeles Department of General Services

Chinta Cooper is a Senior Management Analyst for the City of Los Angeles Department of General Services Integrated Asset Services Division. She was the key administrative support staff member overseeing the City’s successful rollout of the AMS. She also managed a small team that cleansed over 8,000 property records and uploaded over 250 leases records. She currently maintains the property and lease inventory, oversees the customer request portal, and coordinates AMS training. Chinta previously worked as a grants manager at the nonprofit organization Film Independent, where she raised funding to support independent filmmakers from traditionally underrepresented groups in the entertainment industry. Prior to that, Chinta worked as an arts administrator at the City of Los Angeles Department of Cultural Affairs on programs supporting individual artists, arts and cultural organizations, arts education, and the creative economy in Los Angeles.



( Interested in seeing the rest of the schedule? )


Tags: AssetWorld