Installing a sustainable and efficient system-of-record is a challenging road for every organization. Is the existing data good? How should I prioritize the goals? Which stake holders need to be involved? There are so many moving pieces to consider that it helps to walkthrough the process with others who have tackled the problem. (Especially from those who have won awards on the subject...)
Join us at this year's AssetWorld 21: Mission Possible user conference to see how the City of Los Angeles' Department of General Services successfully serves the 2nd largest city in the nation. You won't want to miss Amy Benson and Chinta Cooper's presentation, "Work Management Double Agent - How the City of LA Manages Administrative Missions (Projects)."
The City of Los Angeles uses the Work Management Module not only for building maintenance work orders but also to track administrative projects in both the Real Estate division and their Integrated Asset Services divisions. Between these two divisions, over 350 distinct, ongoing projects are managed through their Work Management Module. (Surplus property sales, lease amendments, and appraisal work - just to name a few.)
Each work order is built from a template and outlines the necessary steps to complete the project. This template ensures and reinforces the City's business processes and regulatory requirements. Having a centralized system facilitates immediate access to project history, project administrator, and current status of all their projects. Furthermore, the Work Management Module paints a complete picture of activities involving over 500 City properties, with the ability to quickly generate and analyze meaningful reports.
- Learn how the City of LA uses ReADY Request to funnel work requests for authorization and assignments to staff.
- Use the Work Management Module to manage administrative projects.
- Set up templates to ensure processes and procedures are being followed.
- Identify bottlenecks in business processes.